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This fee is only applicable when rings (from our 14K Collection) are returned back to us for a style, size, width or grain exchange, and show major signs of being worn (such as scratches in resin or dings/scratches in the metal), damaged, or being altered will be charged an additional fee of $125.
STEPS FOR RETURNING YOUR RING FOR A NEW SIZE:
1) Pay $125 Fee
2) Return your ring (via USPS.com - costs about $3 or your preferred carrier) in a padded envelope to the address provided below. PLEASE ensure the ring is also padded as much as possible to prevent damages during transit.
Return address listed below:
P.O. Box 170837, Austin, TX 78717
**Make sure to put a note inside the return envelope with your name or order number, and the new size that you need**
3) Once we receive the ring, we will place your newest one into production and send off the correct size ASAP.