What are your stones made of?

Our rings are made with a variety of stones from all over the world! More information about the specific stones used can be found in the product description.

What kinds of metals are used in your Men’s rings?

Most of our bands are made from tungsten carbide or titanium. If you’re looking for something else, feel free to filter rings based on material type.

What is an Activity Band?

We include a FREE activity band with all our rings that contain an antler or wood inlay since these rings do require some extra care as a natural product. These activity bands can be worn when you are doing something more aggressive such as yard work, swimming, cleaning the house or construction, etc. Our Antler Rings do require some special care, such as avoiding water exposure or physical labor; however, if they are cared for as per our care instructions, they should last a lifetime. For additional information regarding the care required, check out our Care page here.

How do I keep my jewelry in the best shape possible?

We’ve kept it easy for you and have listed all of our ring care tips & practices here.

Where do orders ship from?

We ship all orders from our office in Austin, Texas!

I ordered the wrong size, can I exchange my item?

Yes, you can exchange any new or unworn item up to 180 days from your original order’s delivery date on all qualifying orders . This includes any style changes or store credit as well. Feel free to visit our Returns & Exchange page here to get that process started.

Can I send my item back for a refund?

Yes, you may send any non-personalized new or unworn item/s back for a refund up to 30 days from your original order’s delivery date . Feel free to visit our Returns & Exchange page here to get that process started. There is a $20 Restocking Fee for returns to cover operational and shipping costs to restock. This amount will be deducted from final refund. Please note: Personalized items, Last Call Collection, ring sizer, and promotional items are Final Sale and not refundable.

What types of payments do you accept?

We accept payments from all major credit and debit cards and several different payment platforms including PayPal and Shop Pay.

What is the status of my order?

After an order has been placed, you should receive an order confirmation to the email address entered at checkout. All orders are processed and shipping out within 2-3 business days from the date it was placed. Any USPS Priority or UPS orders placed before 3pm CST (Monday-Friday) will ship the same day, except on federal holidays!

Are there any discounts offered for Military, First Responders, or Teachers?

Yes! At Antler Rings, we truly honor those that teach, serve, and protect our rights. We are excited to partner with GovX to offer a 25% discount on all In-Stock items at Antler Rings. Click here to verify your eligibility!

I don’t know my ring size?

Feel free to check out our ring size guide here to find the best size for you or purchase one of our ring sizers!

About lifetime warranty

We are proud to offer you an industry leading Lifetime Warranty for your Antler Wedding Ring purchase covering all our Men’s Metal Wedding rings and Women’s Engagement rings. Giving you added value in your Antler Rings purchase outside of becoming a member of the Antler Rings family! Our goal is to make you happy and to stay happy, so that you continue to trust us and shop our unique and exclusive products for the long haul and throughout all of life’s special moments from I LIKE YOU to I DO to I STILL DO and many more! LIFETIME WARRANTY COVERAGE DETAILS Products Coverage: We believe in perfection. For any covered issues, customers will receive a ring that has been either fully repaired or replaced. No Hassle Lifetime Warranty Process: Enjoy a seamless process. Simply snap a photo, and our dedicated customer service team will handle the rest. Contact Support HERE to File your Lifetime Warranty Claim Exclusions: The Lifetime Warranty does not cover size changes due to weight loss/gain, scratches or damage incurred due to abuse or normal wear and tear, abnormal environmental conditions, exposure to harsh chemicals, negligence, use contrary to care instructions, or loss of the ring. Alternative metal rings are scratch resistant but not scratch proof. Gold or color plating will wear over time but will wear faster if exposed to harsh chemicals including hand sanitizer. Lifetime Warranty Shipping: You will be charged a $7.00 Shipping Fee to cover the costs. Design Replacement Assurance: If your original design is out of production, choose an item of equal or lesser value as a replacement. No refunds for less expensive designs. Replacement items for Antler Rings are not covered under a warranty. Our goal is to provide exceptional service, and we understand that circumstances may vary. If you have unique circumstances outside the standard policy, we encourage you to contact our customer service team for personalized assistance - support@antlerrings.com Note: Final Sale items and freebie/promotional items are not eligible for warranty coverage. Some exceptions may apply on a case-by-case basis. We do reserve the right to void the warranty if a customer is abusing the warranty or rings, as set forth in the exceptions. If you purchased prior to 11/1/2023 and your warranty has expired reach out to our Customer Service team for your coverage options with a new ring. ***The Lifetime Warranty is exclusively tailored for women's engagement rings, providing comprehensive coverage for manufacturing defects and everyday wear and tear. It offers lifetime assurance and ongoing support, reflecting our commitment to excellence in bridal jewelry. On the other hand, the Limited Warranty is designed specifically for stacking bands included in wedding sets or right-hand stacker sets. It offers focused protection for these pieces, addressing their unique needs and ensuring they maintain their beauty and integrity over time. Our dedicated customer service team is always available to assist you in selecting the perfect warranty for your needs. Contact us at support@antlerrings.com for any questions or assistance you may need. With our Lifetime Warranty and Limited Warranty, you can enjoy your Antler Rings with confidence, knowing that we stand behind the quality and craftsmanship of our jewelry. ***

About Limited warranty

At Antler Rings, we are honored that you chose us for your special purchase and with that comes our commitment to quality assurance for your Western Fashion style rings. All our In-Stock rings excluding Men’s Metal Wedding rings and Women’s Engagement rings are eligible for our Limited Warranty covering them for One Year. LIMITED WARRANTY COVERAGE DETAILS Product Coverage: All in-stock Women's Stacking rings, Women's Western Fashion style rings, and Men's Wood Base Wedding rings are covered under our Limited Warranty covering them for One Year against all manufacturing defects. First Replacement Ring: Enjoy peace of mind with the first replacement ring offered FREE of charge within 90 days from the date of purchase. Replacement Ring After 90 Days: After the initial 90 days, replacement rings are available, subject to a $30 replacement fee or $20 replacement fee for styles under $50. No Hassle Warranty Process: Enjoy a seamless process. Simply snap a photo, and our dedicated customer service team will handle the rest. Contact Support HERE to File your Limited Warranty Claim Exclusions: The Limited Warranty does not cover size changes due to weight loss/gain, scratches or damage incurred due to abuse or normal wear and tear, abnormal environmental conditions, exposure to harsh chemicals, negligence, use contrary to care instructions, or loss of the ring. Alternative metal rings are scratch resistant but not scratch proof. Gold or color plating will wear over time but will wear faster if exposed to harsh chemicals including hand sanitizer. Limited Warranty Shipping: You will be charged a $7.00 Shipping Fee Design Replacement Assurance: If your original design is out of production, choose an item of equal or lesser value as a replacement. No refunds for less expensive designs. Replacement items for Antler Rings are not covered under a warranty. Experience a year of worry-free ownership with the Antler Rings Limited Warranty – a commitment to quality and your satisfaction. Our goal is to provide exceptional service, and we understand that circumstances may vary. If you have unique circumstances outside the standard policy, we encourage you to contact our customer service team for personalized assistance - support@antlerrings.com Note: Final Sale items and freebie/promotional items are not eligible for warranty coverage. Some exceptions may apply on a case-by-case basis.

About Made to order warranty

We are proud to offer you an industry leading Warranty for your Antler Ring Made to Order purchase covering all our Made to Order rings. Giving you added value in your Antler Rings purchase outside of becoming a member of the Antler Rings family! Our goal is to make you happy and to stay happy, so that you continue to trust us and shop our unique and exclusive products for the long haul and throughout all of life’s special moments from I LIKE YOU to I DO to I STILL DO and many more! made to order WARRANTY COVERAGE DETAILS Warranty Coverage for Made to Order Rings All rings come with a 45-day warranty for any manufacturing defects, and we will replace or repair your ring for FREE if there have been no changes made to the ring, which would void the warranty. If damage occurs to the ring and it is deemed to be a structural issue and there has been no damage caused by the customer, the artisan will repair the ring and the customer will only pay for shipping. After First 45-Days Through Year Three Your warranty overs repolishing, chips, and/or rebuilding the outside edges protective barrier. Upon receipt of the damaged ring, we will determine the severity of the damage and begin production of your new ring right away. In most cases, these rings can be repaired. Repair or Replacement costs: 25% of the total price of the ring if ring is repairable + taxes and shipping 50% of the total price of the ring of the ring if it is not able to be repaired and must be remade + taxes and shipping Antler Inlay Repair or Replacement costs: If your antler inlay, and/or resin coating is damaged or broken after 45 days, but within one year from the date of purchase, we will replace your ring for 1/2 the cost of the ring, plus taxes and shipping. Our goal is to provide exceptional service, and we understand that circumstances may vary. If you have unique circumstances outside the standard policy, we encourage you to contact our customer service team for personalized assistance at madetoorder@antlerrings.com Exclusions: The Made to Order Warranty does not cover size changes due to weight loss/gain, scratches or damage incurred due to abuse or normal wear and tear, abnormal environmental conditions, exposure to harsh chemicals, negligence, use contrary to care instructions, or loss of the ring. Alternative metal rings are scratch resistant but not scratch proof. Gold or color plating will wear over time but will wear faster if exposed to harsh chemicals including hand sanitizer. Note: Final Sale items and freebie/promotional items are not eligible for warranty coverage. Some exceptions may apply on a case-by-case basis. We do reserve the right to void the warranty if a customer is abusing the warranty or rings, as set forth in the exceptions.

What should I do if my ring is damaged or missing stones?

If your ring is damaged or missing stones, please contact us and provide a photo of the ring along with your order number. We offer warranty assistance and can review your situation to provide an appropriate solution. An option for style exchange or credit for a damaged ring is available.

Will I be charged for an exchange?

If you are returning your current ring(s) for the same style in a new size, the only cost to you is return shipping and handling. However, if you are requesting a size style exchange and the new style is a greater value, then any balance owed would be due before the request is submitted. If the value is less than the value of your original order, you have the option of selecting a return payment through store credit or back to the original form of payment used on the order.

How are the carat sizes measured?

As we currently use Cubic Zirconia in our In Stock rings, we list the carat weight in the product description.

What is the difference between tungsten carbide and titanium?

While both are durable materials, rings made of tungsten carbide tend to be on the heavier side and typically more scratch resistant than titanium.

Can I wear my jewelry all the time?

To keep your jewelry in topnotch condition, we recommend removing your jewelry to avoid water exposure and physical labor.

How long do orders take to ship out?

All In-Stock items are shipped within 2-3 business days from when it is placed. Any USPS Priority or UPS orders placed before 3pm CST will ship the same day! Please note: we do not ship any orders on Sundays or Federal holidays.

What rings are covered with a Lifetime Warranty?

Rings covered under the Lifetime Warranty are as follows: Women’s Engagement Rings, Engagement Sets, and Men’s Metal Wedding Bands (not including Made to Order). Only 1 replacement is applicable per item listed purchased.

What rings are covered with a Limited Warranty?

Men's Wood Rings, Women’s Stacking Rings, & Women's Gemstone Statement Rings.

When will I receive my exchange item?

Once we receive your return package, please allow up to 3-5 business days for us to process the exchange. Once the exchange is processed, you will receive a new order confirmation with tracking information with an estimated transit timeline of 3-5 business days with standard shipping.

How long will it take before I receive my refund?

Once your return package has been received, we ask that you allow our returns department 3-5 business days to process and send your refund confirmation email. Once processed, it will take your bank roughly 3-5 business days to display the funds in your account. Please note: Shop Pay refunds may take up to two weeks to receive back to your bank account.

What is Shop Pay Installments?

Shop Pay is a type of installment payment method we offer at checkout. When purchasing from us, you now have the option to pay in full now across 4 equal, biweekly installment payments—with 0% APR interest and no hidden or late fees. Checking eligibility has no impact on your credit.

Will I receive tracking information?

Yes, once your order has shipped from our office, you will receive a shipping confirmation email with a tracking number to your email address provided at checkout.

My Discount Code is not working what should I do?

If you received a code, please ensure your order: Meets the requirements listed Has not expired for the discount to be applied

Can I print a size chart online?

We recommend using our printable ring size guide here to find your ring size. Please double check the dimensions are lining up correctly.

What should I do if I receive the wrong item?

If you receive the incorrect product, please provide a photo of the item received to our team. This helps us resolve the issue and improve our internal processes. We are committed to rectifying any errors promptly and appreciate your patience and cooperation.

Do you use any metals like copper or nickel known to cause reactions?

Our rings are crafted from high-quality materials to ensure both durability and aesthetics. The majority of our rings are made from two primary materials: Sterling Silver and Stainless Steel. To maintain their shine and prevent any potential discoloration on the skin, they are Rhodium plated. This plating acts as a protective barrier, reducing the likelihood of any adverse reactions or tarnishing.

What is the width of your Men’s rings?

Most of our Men’s styles are 8mm wide. We do offer a few styles in 6mm width, Denali and Palo Duro.

What type of products can harm my jewelry?

Remove your jewelry before applying lotion, sunscreen, and hand sanitizer. We also recommend avoiding contact with any harsh chemicals.

How do I track my order?

You will receive a shipping confirmation email with a tracking number once your order has been fulfilled.

What type of damages are covered under the Lifetime Warranty?

Manufacturing or cosmetic defects

What is covered under the Limited Warranty?

Cosmetic issues are covered with 1 replacement within 90 days of order delivery date. After 90 days, replacement rings are available with a $30 warranty replacement fee.

How long do I have to exchange my items?

Once your original order has been delivered, you have 180 days from the delivery date to send the items you wish to exchange back to us. The return package must have a postmark date within the 180-day window in order to be approved by our returns department. This window does not reset after an exchange submission.

How long do I have to return my items for a refund?

You have 30 days from the original order delivery date to send your item back for a refund. The return package must contain a return label date within the 30-day window to qualify for a refund. This window does not reset in the event of an exchange submission.

How long will it take before I receive my refund?

Once your return package has been received, we ask that you allow our returns department 3-5 business days to process and send your refund confirmation email. Once processed, it will take your bank roughly 3-5 business days to display the funds in your account. Please note: Shop Pay refunds may take up to two weeks to receive back to your bank account.

Can I cancel or adjust my order after it has been placed?

We cannot guarantee cancellations or adjustments to orders after it’s been placed, but we ask that you respond to your order confirmation email or reach out to our support team at support @antlerrings.com or (737) 209-0452 with your request as quickly as possible to make the adjustment before it’s shipped!

I forgot to apply my discount what should I do?

Of course! If you forgot to apply a discount to your order, feel free to reach out to our support team within a 24-hour window so that it can be applied. You may respond to your order confirmation email or reach us at support@antlerrings.com with the discount code you would like applied to the order.

How should the ring fit?

Generally, you want a ring that slides over your knuckle with a little friction, but not tight enough to where it squeezes your finger and blocks blood flow! Just enough room where you can wear it comfortably.

Do you offer women's stacking bands in white gold?

Unfortunately, our women's stacking bands are not available in white gold at the moment, and there are no plans to offer white gold options in the future. We apologize for any inconvenience this may cause.

Is your jewelry plated in rhodium?

Yes, all Sterling Silver jewelry is plated in rhodium! Rhodium plating helps to give your jewelry an extra layer of protection against scratches and is resistant to tarnishing.

Do you use any metals like copper or nickel known to cause reactions?

No, our Men's rings are thoughtfully crafted without the use of nickel or copper. We prioritize your comfort and well-being, aiming to provide hypoallergenic options to avoid any potential skin irritation or allergic reactions. If you have any concerns, please check the product description on the materials used in the item or please reach out to our support team at support@antlerrings.com .

Is it okay to use a jewelry cleaner to clean my jewelry?

Do not use any jewelry cleaners to care for your pieces, as these can strip the rhodium plating. Click here for the best way to clean your jewelry.

Once my order ships how long will it take to receive it?

All orders are estimated to arrive within 3-5 business days of their ship date, but can arrive sooner with our express options. Check out our shipping page here for more details.

Is there anything not covered under the Lifetime Warranty?

Weight fluctuations. More information about our Lifetime Warranty can be found here.

Is there anything not covered under Limited Warranty?

Weight fluctuations. More information about our Limited Warranty can be found here.

Are return labels provided for exchanges?

We do not cover the amount of the return label, but at the end of the online portal exchange process, a label can be purchased for the return package.

Are return labels provided for returns?

We do not cover the amount of the return label, but at the end of the online portal return process, a label can be purchased for the return package.

Can I cancel or adjust my order after it has shipped?

Unfortunately, we cannot make any changes to your order after it has been shipped. However, once you receive your order, you can always send it back for an exchange or a refund by following our instructions here .

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Thank you for visiting Antler Rings! Our team is ready to help you in any way we can during this exciting time.

Please note that we are a small business and our team is working very hard this season. We will respond as quickly as we can during the Holiday Season.

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