At Antler Rings, we strive to do our best to make your experience a great one. We work with you to ensure you find what you need and are taken care with Southern hospitality. We truly care about our customers, and we hope that our customer testimonials help to assure you of that!
Returns and Exchanges Policies
Returns and Exchanges Details
in-stock RING SIZE EXCHANGES
Rings are eligible for a size exchange(s) for 180 days from the date of original delivery. There will be a $5 return shipping cost for size exchanges.
All customized products are final sale due to the personalized nature of gifts. Last Call collection, ring sizer, promotional items, and free gifts are final sale and not eligible for a size exchange.
Need help selecting the right size check out our Antler Rings Sizing Guide
If an item is eligible for a size exchange, it must be unworn, with no visible signs of wear, and with the original boxes included. If items are returned for an exchange with visible signs of wear, we reserve the right to charge a $30 damage fee.
Additional size exchanges within 180 days from original delivery date will incur a $20 resize fee.
second in-stock RING SIZE EXCHANGEs
Return the ring(s) to the address below in a padded envelope with tracking along with a filled-out Antler Rings Return & Exchange Form (linked below). You will have to cover the cost of shipping and Antler Rings is not liable for lost packages. Shipping charges on orders are non-refundable.
P.O. Box 170837
Austin, TX 78717
MADE TO ORDER Size exchange
If you are returning a Made to Order ring, all Made to Order rings needing to be resized a whole size up or a whole size down or more, will require a 50% resizing fee (from the total price of the ring).
- DO NOT Worry - to help prevent this, we always ship a ring sizer prior to getting your ring started in production to give you a better feel for what will be most comfortable. If you are needing to resize the ring by a half size, we will replace the ring free of charge.
- All Made to Order rings take between 3–5 week lead times. This includes size/style exchanges. If you are needing your ring expeditiously, simply just let us know and we are happy to assist with this.
14K Gold or Rose Gold Ring Exchange
- If you are returning a 14K Gold/Rose Gold ring for an exchange, required is a $375 resizing fee. These rings are custom made - meaning we will have an entirely new ring begin production for the newly sized ring
- If you are returning a 14K Gold/Rose Gold ring for an exchange, and this ring shows signs of being worn or any damages, you will be charged a damage/restocking fee of $125. For more information, please refer to our Custom Fees Page.
Holiday Extended Return Period
All orders placed between 11/1-12/8, are eligible for a return until January 5th, 2024.
30 Day RETURN POLICY
All non-personalized items are eligible for returns 30 days from date of delivery (excluding Made to Order). There is a $20 Shipping and Handling fee for returns to cover the shipping cost along with operational costs to restock. All customized products are final sale due to the personalized nature of gifts. Last Call collection, ring sizer, promotional items, and free gifts are final sale.
If an item is eligible for a return, it must be unworn, with no visible signs of wear and with the original boxes included. If items are returned with visible signs of wear, we reserve the right to charge a damage fee. Shipping charges on orders are non-refundable.
Refunds must be issued to the original form of payment. If this is not possible, refunds will be issued in the form of an online gift code.
FREE PROMOTIONAL GIFT POLICY
If your order qualified for a free gift with purchase and the item(s) returned result in your order subtotal falling below the qualifying amount, the free gift must be returned. If you choose to keep the free gift, the retail value of the free gift will be deducted from the refund amount. Free gift rings are not eligible for size exchanges as they are FINAL SALE.