FAQ
Generally, from the day you place your order, it takes 5-8 business days (Mon. - Fri.) to arrive at most domestic locations (often much sooner).
The timeline for expedited orders is 2-3 business days (Mon. - Fri.). Orders placed after 4:30pm CST on weekdays will not be shipped until the next business day. Orders placed after 3pm CST on Saturday, will not be shipped until the following Monday at the earliest due to USPS hours.
International orders generally take anywhere from 7-30 business days to arrive depending on how long it takes them to pass through customs.
**We do not ship on Sundays or Holidays. Orders can take longer to arrive during the holidays or when there is a delay with the post office.**
If the product you select is out of stock, this will also cause a delay in the timelines noted above. We do our absolute best to keep the website up to date to reflect the sizes that are out of stock and provide projected timelines. If the website is not up to date and we notify you via email right away.
PLEASE NOTE: Our preferred provider of shipping services is the United States Postal Service (USPS). We will ensure that packages are shipped using the method selected/paid for by the customer; however, we are not able to guarantee the services of USPS, nor can we be held responsible for any errors made by USPS or lost/stolen packages. If you would prefer a different shipping provider be used or additional services such as insurance or signature required, please let us know by email immediately after you place your order and add a comment as you are checking out. If there are any additional fees related to your request, we will let you know at that time.
We also cannot be held responsible for any delays in receipt of the ring(s) due to errors in shipping address entered by the customer. The shipping address used will be exactly as entered by the customer when checking out. If you discover an error in shipping address after you have placed your order, please contact us immediately and, if the package has not already been shipped, we can correct the error.
To help ensure that the person wearing the ring be sized needs to be sized by at least 2 reputable jewelers and make sure they agree upon the size. Tell all jewelers that you need to be sized for a comfort fit ring and the width that you are ordering! These are important pieces of information and will affect the fit and feel of the ring and ultimately, will affect the size you choose.
Our rings are comfort fit, which means the interior of the ring is domed rather than flat like standard fit rings. Therefore, the center diameter of the ring will measure smaller than at the edges of the ring. This helps create less friction and makes it easier to slide over your knuckle. A general rule is to order a half size smaller than you would for a standard fit ring. Please keep in mind - this is only a recommendation and not a hard rule.
Following the guidelines above, will help you select the correct size, but will not guarantee it. We will do our absolute best to ensure you receive the size you order by measuring it once when the ring is made and again when before the ring is mailed. However, since all orders are placed online and we are unable to confirm the right size is selected, we must rely on the customer to select the correct size. We cannot be held responsible if the incorrect size is selected by the customer, even if we are asked for our opinion.
Follow our resizing instructions here and we'll take care of the rest http://antlerrings.com/pages/refunds-returns
We know that ordering the correct size for a product online can be difficult for so many reasons. Therefore, we will waive the first resizing fee. This will allow you to try on the ring and be remeasured by jewelers as needed.
There is a $20 fee for any size exchanges thereafter, even if you were remeasured by a jeweler for reason noted in the paragraph below. Our policy is to only waive any resizing fee after the first one if we made a mistake and the incorrect size was provided. However, we find that the majority of our customers (~90%) get the correct size the first time and only a very, very small percentage need their ring resized a second time (estimated 2%), so it is rare that a resizing fee would need to be paid.
There have been instances of couples that have had their finger sized by a local jeweler(s) only to find that the ring is not a perfect fit. This may not be the fault of any party involved, but it is important to understand that some jewelers use different methods when determining ring sizes. Often times, jewelers use thin metal ring sizing sets and the majority of these sizers are not rounded on the inside like a comfort-fit band, so the fit and feel is different and can affect the size you choose. Additionally, your finger fluctuates in size during the day due to temperature, diet, activities etc. The time of year can also contribute to the ring feeling: tighter in the warmer months and looser in the winter months. This is why we inform all of our customers to have at least 2 jewelers fit them for a comfort fit band and ensure they agree upon a size.
We have stand-in options for you. You can get a similar ring from us, for no extra charge (just pay shipping) and you'll have a cool ring for the day of while we finish up your actual wedding band.
Everything is automated. You'll get an email once we receive your order, and you'll know exactly the day it ships out. In between, you can contact us if that will make you feel better, but you'll get the standard answer most likely. And that is we are doing our best to get your ring out ASAP! :-) We know Wedding timelines are stressful, and we are here to do our best to reduce your stress!
Unfortunately, we do not accept antlers from customers. We find that we are better able to guarantee quality of we hand-select the antlers use.
Yes, and you can read our warranty policy here
Phone support is very expensive for us as a small business, but we can make it happen if you absolutely need to discuss something with us over the phone. However, 99% of communication can be handled via email. That allows us to best use our time working where we need to be working, and getting rings out! You may also fill out the form on our contact page, and you'll get contacted as soon as possible. We're here to help, just reach out! We are looking into adding online chat as well.
We certainly do. We have a some sets that are marketed together, and we also can pair a Women's Ring with a Men's Ring. We like to let our customers build their own set. Just choose the ones you like most, and check out with both of them, and we'll handle the rest.
All Antlers are unique in nature, and that is the beauty of what makes our rings so special. That is also stated on all of our Antler Ring product pages. If you are not happy with the color, we may work with you on replacing it, if we are able. But, in most cases, we have spent the effort producing the ring, and typically will not release another one unless there are quality issues. We apologize for the inconvenience, but this is rarely a problem.
We are not able to do engraving. However, we find that it is better to ensure the ring fits and then take to a local jeweler for engraving.
We do not at this time, but we are coming out with new designs, so please keep checking in!
Yes we do. Orders are charged a fee of $112 due to US Fish & Wildlife inspection fees. Inspection is mandatory for shipping antler products internationally. This fee does not include duties or custom fees which may be incurred from your home country. These fees will be your responsibility and will be billed directly by the delivery company.
Please plan extra time if you are ordering internationally.
Unfortunately, after the order is placed, we can make no adjustments to the payment. We also do not provide refunds for unused promo codes after the order is completed. If you are having an issue with the promo code when checking out, please contact us PRIOR to completing your order.
