No Hassle Refunds & Returns / Warranty / Our Policies
If you find that the ring doesn’t work out, we make the process easy! From the date the
ring is delivered to you (via the postal service tracking information), you have 14 days
to NOTIFY US that you would like to return the ring for a refund. From the date we are
notified, we must receive the ring within 30 DAYS. Cash refunds are no longer available
after 14 days from the ORIGINAL date of delivery, even if weddings are canceled or
delayed. The refund date DOES NOT re-start with style/size exchanges.
If we are notified AFTER 14 days, we’d be happy to assist exchange for other products
on our website (as long as there are no signs of wear or damage to the ring).
You are liable for the return shipping charge, which will be minimal based on the size
and weight of our rings. When returning your ring(s)/Antler Rings products, please send
to the following address in a padded envelope (you can use the original packaging, if it
is in good shape) with tracking INCLUDING a small note indicating your requests and
the reason for the return.
AntlerRings
P.O. Box 170837
Austin, TX 78717
PLEASE NOTE: Refunds will not be provided under the following circumstances -
• If the products shows signs of being worn (such as scratches on the resin or
dings/scratches in the metal), damaged, or has been altered. If we find signs of
wear or damage upon receipt and the $30 fee has not been paid in advance, we
will reach out via email prior to the size exchange being processed.
• If a product is personalized (such as a ring box), it can not be returned for a
refund, unless the product is physically broken upon receipt or an oversight was
made on our part with the personalization.
**All refunds are processed back onto the credit card used for the original purchase. We
cannot enter new credit card or account information as a safety measure. If your original
card or account has been closed, please contact us for more information.
**Per PayPal regulations, ALL PayPal transactions are limited to a 180 refund period
(from the date the payment is made). If you are over 180 days and we are processing a
potential style exchange, we will process a different refund method. Should you have
any further questions or concerns indicating your initial refund, please feel free to
contact us!
Exchange Returning Instructions: Please return the ring(s) to the following address in a padded envelope (with tracking) along with a small note that includes your original order number, and the reason for your return. We'll send along the new ring just as soon as the original ring(s) are received!
P.O. Box 170837
Austin, TX 78717
If the ring requires more than one size exchange, there will be a fee of $20. The vast majority of our customers will never pay a resize fee of $ 20, so don't worry too much about that! If you need guidance on how to select the correct size, please see our "Get Your Right Size" page HERE.
To avoid any additional fees upon return, please ensure the ring(s) returned for a new size DO NOT show any signs of being worn (such as scratches in the resin or metal), damaged, or being altered.
We inspect each ring prior to being shipped to customers and upon receipt under a bright light and scratches on resin and/or metal (especially titanium) can be easily seen, if the ring has been worn. This ensures no rings with signs of wear or damage ever go back into our stock and worn/damaged rings are never sent to customers. If the ring(s) do show signs of being worn, there will be an additional damage/ restocking fee of $30. If we find signs of wear or damage upon receipt (and the $30 fee has not been paid) in advance, we will reach out via email prior to the size exchange being processed.
**If you are returning a 14K Gold/Rose Gold ring for an exchange, and this ring shows signs of being worn and/or any damages, there will be an additional damage/restocking fee of $125. For more information, please refer to our "Warranty/Exchanges - 14K Gold Only" Tab.
**If you are returning a ring from our Classics collection, all Classics Rings needed to be resized a whole size up or a whole size down (or more), will require a 50% resizing fee (from the total price of the ring). Don't worry - to help prevent this, we always ship a ring sizer prior to getting your ring started in production to give you a better feel for what will be most comfortable. If you are needing to resize the ring by a half size, we will replace the ring free of charge. Please keep in mind, all rings from our Classics Collection take between 3-4 week lead times. This includes size/style exchanges. If you are needing your ring expeditiously, simply just let us know and we're happy to assist with this.
**Per PayPal regulations, ALL PayPal transactions are limited to a 180 refund period (from the date the payment is made). If you are over 180 days and we are processing a potential style exchange, we will process a different refund method. Should you have any further questions or concerns indicating your initial refund, please feel free to contact us!
Please be aware that there will be no charge for the first size exchange; however, there are additional fees associated with shipping antler products internationally that must be paid (for more information on why these fees are in place, please see our FAQ page). We understand that this fee seems high, but the rational is to cover all costs of US Fish & Wildlife inspection fees. Inspection is mandatory for shipping antler products internationally every time, including for size exchanges. This fee does not include duties or custom fees which may be incurred from your home country.
These fees will be your responsibility and will be billed directly by the delivery company. These fees will also be required prior to the delivery of the package (even though the package sometimes shows up as delivered on the website). If you are able to ship the product(s) to a trusted individual in the US, the shipping fee can be avoided.
If you are needing a size exchange, please follow the same returning instructions as stated in the above “Resizing/Exchanges” tab. Upon receipt of the original ring(s), we will begin the process of getting your new ring(s) shipped to you ASAP!
The typical timeline to process the exchange is 1-2 business days and with standard shipping, this normally takes between 7-14 business days to ship internationally (ofter quicker). If you need the ring expeditiously, please let us know and we will do our best to get to your ring to you ASAP!
**Please plan extra time if you are ordering internationally.
MOST deer antler and wood inlay rings are covered by a 90 day warranty (from date of receipt) from any normal wear and tear. If there is a structural issue with your ring within this time frame, we will replace your ring free of charge. We limit the warranty to 90 days from the date of delivery because we cannot control the activities that people are partaking in with their rings on or storage conditions.
**THIS EXCLUDES 14K AND Classics Collection** See our 14K Collection Warranty (tab #5) or our Classics Collection Warranty (tab #6) HERE.
METAL DAMAGE ONLY: The Tungsten, Titanium, and Damascus Steel are guaranteed, should not break, and are covered with a Lifetime Warranty, with a small replacement fee if it does break. If the metal used on any of our rings which carry the ROCK SOLID WARRANTY breaks, we will replace the ring for a small fee of $ 30, plus taxes and shipping. Scratches and normal signs of wear are not covered. If damage has occurred to the metal of your ring and you are interested in the replacement ring, below is a link to information on how to move forward: https://antlerrings.
90 DAYS - 1 YEAR: After 90 days (from date of receipt) if your deer antler inlay, wood, and/or resin coating is damaged, we truly offer you peace of mind, and do our best to give all that we can to keep you as a happy customer! If your deer antler inlay, wood, and/or resin coating is damaged or broken after 90 days, but within one year of your date of purchase, we will replace your ring with a new one for only $30, plus taxes and shipping. If you are interested in the replacement ring, below is a link to information on how to move forward: https://antlerrings.
1 YEAR - 3 YEARS: If your deer antler inlay, wood, and/or resin coating is damaged or broken within 3 years of purchase, but over 1 year, we will replace your ring for only $60, plus taxes and shipping. This is our way of showing our customers that we truly care about you, and want you to wear our awesome deer antler rings for a lifetime! If you are interested in the replacement ring, below is a link to information on how to move forward: https://antlerrings.
ENGAGEMENT: The cubic zirconia on the engagement bands is also covered by this warranty. If there is any damage or if the stone comes loose within the first 90 days after the date of delivery, we'll replace the ring free of charge!
If there is a significant rattle, the stone is visibly loose, or falls out, please notify us right away. After the first 90 days and through the first year, the fee for a replacement ring is $30. If you are interested in the replacement ring, below is a link to information on how to move forward: https://antlerrings.
If the stone is damaged or comes loose between 1-3 years, the fee for the replacement ring is $60. If this applies to you and you are interested in the replacement ring, below is a link to information on how to move forward: https://antlerrings.
PLEASE NOTE:
-If any alterations have been made to the ring by an outside source, the warranty will be voided.
-We do not make alterations or repairs to the original rings received. Instead, we send new rings.
-If multiple rings are damaged, the guidelines and fees for replacements are applicable for EACH ring.
Returns
We provide one of the best return and exchange policies for our 14k Gold rings! Customers have 15 days to notify us if they would like to return the ring for a full refund. Similar to our other products, the refund period begins on the date the order is received by the customer. Rings that have been engraved can be returned for a refund as well. From the date we are notified about the refund, we must receive the ring back to us within 25 days for the refund to be applied successfully. PLEASE ENSURE YOUR 14K RING IS BEING RETURNED IN NEW CONDITION.
We inspect each ring prior to being shipped to customers and upon receipt under a bright light and scratches on resin and/or metal can be easily seen, if the ring has been worn. This ensures no rings with signs of wear or damage ever go back into our stock and worn/damaged rings are never sent to customers. If the ring(s) do show signs of being worn, there will be an additional damage/restocking fee of $125.
Exchanges
Our 14k Gold rings come with a 25 day style exchange period. During this time frame customers may return the ring for a different style and/or size. If there is any price difference, it will be refunded or we can create an invoice for you to pay any difference amount. After 25 days, the style of the ring is unable to be exchanged. Beginning September 1, 2020, if needing to have your ring resized, we do require a 25% resizing fee (from the total price of the ring). Once AntlerRings has been notified of the exchange, we must receive the ring(s) within 30 business days. To prevent size exchanges, please use our already included ring sizer (shipped free once the order has been placed) to help compare your ring size with the sizing of our rings. Below is also a link to information and instructions on how to follow through with a 14K Gold/Rose Gold/White Gold resizing:
https://antlerrings.com/
The rings are automatically also covered under the lifetime warranty. We inspect each ring prior to being shipped to customers and upon receipt under a bright light and scratches on resin and/or metal can be easily seen, if the ring has been worn. This ensures no rings with signs of wear or damage ever go back into our stock and worn/damaged rings are never sent to customers. If the ring(s) do show signs of being worn, there will be an additional damage/restocking fee of $125. If we find signs of wear or damage upon receipt (and the $125 fee has not been paid in advance), we will reach out via email prior to the exchange being processed.
Our AWESOME Lifetime Warranty:
Our jewelry is made to the highest standards using quality materials and expert craftsmanship. Our 14k Gold ring products are guaranteed to be free of defects. Any jewelry that fails to meet our standards of excellence will be replaced under our warranty. If your ring cracks or breaks from accidental damage, it will also be replaced under our warranty terms. We will work to get your ring replaced, if there is a confirmed defect or size exchange. If your ring style is no longer being made, a similar style may be substituted.
This is highly unlikely, but if by any chance after 45 days (from date of receipt) your deer antler inlay and/ or resin coating is damaged or cracked, we truly offer you peace of mind, and do our best to give all that we can to keep you as a happy customer! If your deer antler inlay, wood, and/or resin coating is damaged or broken after 45 days, but within one year of your date of purchase, we will replace your ring with a new one for only $125, plus taxes and shipping. If you are interested in the replacement ring, below is a link to information on how to move forward: 14K Replacement Fee > 45 Days
**Any third party alterations to the ring, except for engraving, will void the warranty. We will replace the ring only. Any engraving or custom work will have to be redone, at the customer's expense.
**Warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch proof. AntlerRings.com is not responsible for any sentimental value of the original jewelry. Shipping fees are the customer's responsibility after the original purchase.
PLEASE NOTE:
- Warranty applies to original purchaser only and is not transferable.
- Any alterations to the ring, excluding engraving, will void the warranty.
- Warranty does not cover re-doing engraving, only replacement of the ring.
- Shipping fees are the responsibility of the customer.
- AntlerRings.com may substitute a similar style in case a certain ring style has been discontinued.
All rings from our Classics Collection page are covered by a 3 year warranty that covers all chips, and re-polishing/rebuilding the outside edges protective barrier.
All Classics Rings (even if damaged) but needed to be resized a whole size up or down, will require a 50% resizing fee (from the total price of the ring). If you are needing to resize the ring by a half size, we will replace the ring free of charge. Good news - we send you a ring sizer in advance of production on our dime to make sure you are fitted properly, and to avoid any resizing fees! Please keep in mind, all rings from our Classics Collection take between 3-4 week lead times. This includes size/style exchanges. If you are needing your ring expeditiously, simply just let us know and we're happy to assist with this.
All customers are liable for the return shipping charge (of the damaged ring), which will be minimal based on the size and weight of our rings. Upon receipt of the original ring(s), we can start the repair of your replacement right away.
