It's Ok if you didn't love what you ordered!  You have 30 days from the day you receive your order to decide if you would like to move forward with a return.  You also have the option to get a store credit if you know that the item you have doesn't work for you, but you know that you'll want to buy something else in the near future.

Everything you buy on our site is eligible for returns, with the exception of the following:

• Products with visible signs of damage or wear, such as scratches on the resin or dings/scratches in the metal
• If we find signs of wear or damage upon receipt and the fee has not been paid in advance, we will reach out via email prior to the refund being processed.
• Personalized products (unless the products were physically broken upon receipt or an error was made on our part with the personalization)
• The Last Call Collection - all rings are Final Sale

In rare instances where you have received a faulty or incorrect product, please contact us directly to discuss if you would rather a return rather than an exchange or credit.

Please note: We are not responsible for skin irritations or allergies to any of our products or rings fitting too tight and having to be removed.  

Additional Information:

• Shipping & Handling Fees apply
• If requesting a refund, we must receive your items within 30 days (from the date of the requested refund). 
• We reserve the right to adjust your return method if your return arrives in a condition which does not meet our returns policy. See details above.
• If your purchase is made during the date(s) of an active promotion, all promotional items must be returned (in new condition) in order to grant any refund requests.
• If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the original shipping fees, handling fee or any applicable damage fees) will be processed back onto you original payment method once your return is delivered to our office.
• We cannot enter new credit card or account information as a safety measure. If your original card or account has been closed, please contact us for more information.
• If you paid with AfterPay, any repayments already made will be refunded to your AfterPay account.
• If you paid with a Gift Card, your refund will be issued back to that gift card.
• All international returns & exchanges must be handled manually. For more information, click HERE to contact us. 

Please CLICK HERE to start your exchange or return return process through our return portal.

Was the fit not quite right and you want to swap it for a larger or smaller size? Or, did you find something else that you like a little more on our site? An exchange is the best option for you.

Exchanges can be made within 180 days from the date that you received your product.

 

CLICK HERE to start your style or first size exchange.

Style Exchanges
You may use our exchange and return portal to get a store credit, which you can use for the purchase of a new style of ring.

Size Exchanges

First Size Exchange

• We provide one FREE ring size exchange on all IN-STOCK rings to ensure you get exactly what you want, as long as the ring shows no signs of wear or damage. Customers will need to cover the $5 return shipping charge. This amount is based on the size and weight of our rings.

Second Size Exchange

• If your ring requires more than one size exchange, there will be a $20 fee; however, the vast majority of our customers will never pay a resize fee - so don't worry too much about that! If you need guidance on how to select the correct size, check out our Get Your Right Size page.

• Second Size Exchange Instructions

Return the ring(s) to the address below in a padded envelope with tracking along with a filled-out Antler Rings Return & Exchange Form (linked below). We will send along the new ring just as soon as the original ring(s) are received!

Antler Rings Returns & Exchanges Form

PLEASE NOTE: Same details apply with the second ring exchange as the first.

14K Gold or Rose Gold Ring Exchange

• If you are returning a 14K Gold/Rose Gold ring for an exchange, required is a $375 resizing fee. These rings are custom made - meaning we will have an entirely new ring begin production for the newly sized ring
• If you are returning a 14K Gold/Rose Gold ring for an exchange, and this ring shows signs of being worn or any damages, you will be charged a damage/restocking fee of $125. For more information, please refer to our Custom Fees Page.

Made To Order Ring Exchange

• If you are returning a Made to Order ring, all Made to Order rings needing to be resized a whole size up or a whole size down or more, will require a 50% resizing fee (from the total price of the ring).
• DO NOT Worry - to help prevent this, we always ship a ring sizer prior to getting your ring started in production to give you a better feel for what will be most comfortable. If you are needing to resize the ring by a half size, we will replace the ring free of charge.
• All Made to Order rings take between 3–5 week lead times. This includes size/style exchanges. If you are needing your ring expeditiously, simply just let us know and we are happy to assist with this.

 

Additional Information:

• Products with visible signs of damage or wear, such as scratches on the resin or dings/scratches in the metal
• If we find signs of wear or damage upon receipt and the fee has not been paid in advance, we will reach out via email prior to the exchange being processed.

Everything you buy on our site is eligible for an exchange, with the exception of the following:

• Products with visible signs of damage or wear, such as scratches on the resin or dings/scratches in the metal
• Personalized products (unless the products were physically broken upon receipt or an error was made on our part with the personalization)
• The Last Call Collection - all rings are Final Sale
• Promotional Items - all rings are Final Sale
• Ring Sizers 

Please be aware that there will be no charge for the first size exchange; however, there are additional fees associated with shipping antler products internationally that must be paid (for more information on why these fees are in place, please see our FAQ page). We understand that this fee seems high, but the rational is to cover all costs of US Fish & Wildlife inspection fees. Inspection is mandatory for shipping antler products internationally every time, including for size exchanges. This fee does not include duties or custom fees which may be incurred from your home country. These fees will be your responsibility and will be billed directly by the delivery company. These fees will also be required prior to the delivery of the package (even though the package sometimes shows up as delivered on the website). If you are able to ship the product(s) to a trusted individual in the US, the shipping fee can be avoided.

International Ring Exchange Instructions:

Return the ring(s) to the address below in a padded envelope with tracking along with a filled-out Antler Rings Return & Exchange Form (linked below). We will send along the new ring just as soon as the original ring(s) are received!

Antler Rings Returns & Exchanges Form

The typical timeline to process the exchange is 2-3 business days and with standard shipping, this normally takes between 7-14 business days to ship internationally. If you need the ring expeditiously, please let us know and we will do our best to get to your ring to you ASAP!

MENS WOOD/ANTLER RINGS

• 3 Year Warranty: All rings from our Men's Made To Order & Women's Wooden Ring Collection page are covered by a 3-year warranty which covers chips and any re-polishing/rebuilding of the outside edges protective barrier. MOST repairs are manageable. However, beginning September 1, 2020, if the ring is irreparable, we do require a Refurbishing Fee which is 50% of the total price of the ring. Please provide us with a photo of the damaged ring, and the AntlerRings team (including our vendor) will determine if the ring is able to be reconditioned.

Once AntlerRings has been notified of the exchange, we must then receive the ring within 30 business days. Please take care of these special rings. We do not cover negligence and ring breaks.

WOMEN’S PRECIOUS METAL

• Lifetime Warranty: We have worked with an amazing artisan here in the USA. The artisan that makes these rings stands behind her products 100%. Therefore, if your ring is deemed to have a structural issue upon arrival, the artisan will repair the ring at no cost (minus the cost of shipping)

• Repairs: If damage is caused by the wearer/customer, the ring will need to be assessed and the extent of the damage will need to be assessed to determine the price of repair(s). 

• Returns: Returns will not be accepted if the rings have been damaged in your care. The rings must be returned in the exact condition you received them in. Also, if any adjustments or sizing is made by a jeweler, refunds will not be issued, and damage will not be covered. 

**Because these ring(s) are handmade, production timelines and policies for care, sizing, returns, and warranty/repairs are different from our standard rings.

14K GOLD & ROSE GOLD RINGS

Our jewelry is made to the highest standards using quality materials and expert craftsmanship. The 14k Gold collection is guaranteed to be free of defects. Any jewelry that fails to meet these standards of excellence will be replaced under our warranty. If your ring cracks or breaks from accidental damage, it will also be replaced under our warranty terms. We will work to get your ring replaced if there is a confirmed defect or size exchange.

We truly offer you peace of mind and do our best to give all that we can to keep you as a happy customer!

• 45 Days: Rings are covered by a 45-day warranty for any damage or manufacturing defects. If there is a structural issue with your ring within this timeframe, we will replace your ring free of charge. This warranty begins on the date of delivery of the product.
• 45 Days – 1 Year: If your deer antler inlay, wood, and/or resin coating is damaged or broken after 45 days, but within one year of your date of purchase, we will replace your ring with a new one for only $375, plus taxes and shipping.

PLEASE NOTE:

• Warranty applies to original purchaser only and is not transferable.
• Any alterations to the ring, including engraving, or being cut off due to size issues will void the warranty.
• Antler Rings is not responsible for resizing due to weight loss or gain.
• Warranty does not cover re-doing engraving, only replacement of the ring.
• Shipping fees are the responsibility of the customer.
• AntlerRings.com may substitute a similar style in case a certain ring style has been discontinued.