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Route Package Protection

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. 

You can utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. 

Purchased Route (Green) Protect and looking to file a shipping issue online? File here

 

Need help selecting the right size check out our Antler Rings Sizing Guide

 

If an item is eligible for a size exchange, it must be unworn, with no visible signs of wear, and with the original boxes included. If items are returned for an exchange with visible signs of wear, we reserve the right to charge a $30 damage fee.

 

Additional size exchanges within 180 days from original delivery date will incur a $20 resize fee.

Yes. Route Protection is automatically added to your cart at checkout and you are able to opt out if you are not interested in protecting your order. Just click the "Remove" during checkout and it will be removed from your cart. If you didn't wish to purchase and it was added to your cart, contact our customer service team at support@antlerrings.com and they will process a refund for you.

If your order already shipped with the protection plan, we apologize as we are unable to refund or remove the insurance. 

Please note: If Route is removed at checkout and/or not applied to your order, AntlerRings.com is not liable for any lost, damaged, or stolen packages. 

If you are returning a Made to Order ring, all Made to Order rings needing to be resized a whole size up or a whole size down or more, will require a 50% resizing fee (from the total price of the ring).

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  • DO NOT Worry - to help prevent this, we always ship a ring sizer prior to getting your ring started in production to give you a better feel for what will be most comfortable. If you are needing to resize the ring by a half size, we will replace the ring free of charge.
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  • All Made to Order rings take between 3–5 week lead times. This includes size/style exchanges. If you are needing your ring expeditiously, simply just let us know and we are happy to assist with this.

 

14K Gold or Rose Gold Ring Exchange

  • If you are returning a 14K Gold/Rose Gold ring for an exchange, required is a $375 resizing fee. These rings are custom made - meaning we will have an entirely new ring begin production for the newly sized ring
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  • If you are returning a 14K Gold/Rose Gold ring for an exchange, and this ring shows signs of being worn or any damages, you will be charged a damage/restocking fee of $125. For more information, please refer to our Custom Fees Page.

Click HERE to download the Route App for FREE!

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

DownloadRoute’s mobile appfor iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at support@antlerrings.com and we will be happy to work with you to remedy the situation.

Here you can place an explanation or answer to the question.

To protect your order against loss or theft, purchase Route+ package protection at checkout. When you choose Route+, you can easilyfile claimsfor lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 1-2 days. 

If: Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered 
  • Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

If: Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

If: Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here.

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Route’s terms and conditions are listed HERE: https://route.com/terms-and-conditions/

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.