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At Antler Rings, we take immense pride in our high quality Platinum Antler Inlay engagement rings, featuring ethically sourced certified lab-grown diamonds. Every piece is handcrafted and undergoes a rigorous inspection to ensure it meets our standards. Because we stand behind the skill of our artisans, we provide a Lifetime Craftsmanship Warranty—your assurance that the structural integrity and beauty of your ring are protected for generations.
We offer a Lifetime Warranty covering any inherent flaws in materials or artisanal work for the original purchaser of our Platinum Antler Inlay Diamond Collection rings. This protection is active from the moment your handcrafted ring arrives.
What's Covered:
- Manufacturing defects in materials or craftsmanship
- Stone security issues caused by craftsmanship errors
- Structural integrity of the ring setting
What's Not Covered:
- Loss, theft, or disappearance of the ring or center stone
- Damage from misuse, impact, or improper care
- Normal wear and tear (scratches, fading, discoloration)
- Chemical exposure (perfumes, cleaners, chlorine, etc.)
- Repairs or resizing completed by a third-party jeweler (voids warranty)
All warranty claims are subject to inspection by our jewelers to determine the cause of damage and eligibility for coverage. Any repairs, resizing, or alterations performed by a third-party jeweler will void this warranty. We strongly recommend insuring your ring through a third-party provider to protect against loss, theft, or accidental damage.
Complimentary ring sizer before production
To help ensure the best fit possible, we provide a complimentary ring sizer before production begins. This step helps us create your ring to your confirmed specifications.
Returns Policies
At Antler Rings, your satisfaction is our priority. If you are not completely pleased with your purchase, we offer simple return and exchange options for your peace of mind.
30-Day Return Policy
If you decide the item is not what you expected or no longer want to keep it, you may request a return within 30 days of delivery, subject to the following:
- Eligible for refund within 30 days of delivery date
- The ring must be in original, unworn condition, with no signs of wear, resizing, or alteration.
- $100 restocking fee applies deducted from final refund
Return Requirements
To qualify, you must include:
- IGI Diamonds Certification card(s)
- Original ring box (Antler Rings Lux LED box)
- All original packaging
Missing items may result in additional fees or denial of the return.
Ring Size Exchange Policy – Platinum Antler Inlay Rings
To ensure the best possible fit, each Platinum Antler Inlay ring includes a complimentary ring sizer prior to production. Because these rings feature a genuine antler inlay, they cannot be traditionally resized.
Instead, all size adjustments are completed through a full remount process, where your original diamond is carefully reset into a brand-new ring built to your updated size.
How the Size Exchange Process Works
If a size adjustment is needed, your ring will be returned to our studio where our team will:
- Carefully remove and preserve your original diamond
- Create a new platinum setting in your updated size
- Reset your diamond into the new handcrafted mount
- Perform a full quality inspection before shipment
Size Exchange Terms
- Size exchanges must be requested within 30 days of delivery
- Rings must be returned in original, unworn condition
- A $500 Size Exchange Fee applies to cover the remount process
- If signs of wear are present, a $175 Sign of Wear Fee will apply
- Your original diamond will be set into a brand-new ring in your updated size
- Customers are responsible for shipping the ring back to Antler Rings
- Antler Rings is not liable for packages lost or damaged in transit to our facility
Timing & Availability
- Please allow up to 12 weeks for completion if your selected style is not currently in stock
- If materials and production capacity allow, exchanges may be completed sooner
Additional Exchange Requests
If a second size adjustment is needed, the same process and fees will apply. All size exchange requests must still fall within the original 30-day window from delivery.
Built for precision from the start. Because Platinum Antler Inlay rings cannot be resized, we highly recommend using the complimentary ring sizer to confirm your fit before production begins.
Warranty & Repair Process
Enjoy a seamless warranty process as our team is here to help guide you.
Step 1: Contact Our Team
Contact our Customer Experience team HERE to file a claim or email them at support@antlerrings.com with your order details, a brief description of the issue and photos of your product.
Step 2: Return Instructions
Our team will review your request and provide detailed instructions for safely returning your ring for inspection.
Step 3: Inspection & Evaluation
Once your ring is received, it will be carefully inspected by our diamond specialists to determine warranty eligibility.
If Your Repair Is Covered
If the issue is determined to be a manufacturing defect, your ring will be repaired at no cost, including return shipping back to you.
If Your Repair Is Not Covered
If the damage falls outside of warranty coverage, we will provide a repair quote for your approval before proceeding.
- If approved, we will complete the repair once payment is received
- If declined, your ring will be returned to you as-is
Authenticity & Verification
As part of our quality and security process, all returned diamond rings undergo verification to confirm the diamond’s laser-inscribed serial number and ring size matches our records.
If a discrepancy is identified, the warranty will be void and the ring will be returned.
Shipping for Warranty & Repairs
Sending Your Ring to Us
Customers are responsible for shipping their ring to Antler Rings. We recommend using a tracked and insured shipping method to protect your package in transit. We recommend using signature-required delivery.
Return Shipping
All repaired rings are shipped to you from Antler Rings using signature-required delivery to ensure safe arrival.
Important: Antler Rings is not responsible for packages lost or damaged while in transit to our facility.
Your handcrafted ring is designed for everyday wear, but proper care will help preserve its beauty over time.
To keep your ring looking its best, we recommend gentle cleaning once a week. Because your ring features a natural antler inlay, do not soak your ring in water or any cleaning materials. Prolonged exposure to moisture could affect the integrity of the inlay over time.
Step 1: Gently brush
Lightly dampen a soft cloth or use a slightly damp, ultra-soft toothbrush with a small amount of mild soap. Gently clean around the stone and metal areas, avoiding excessive moisture on the antler inlay.
Step 2: Rinse and dry
Rinse thoroughly under warm water while ensuring the drain is closed, then pat dry with a lint-free microfiber cloth.
Platinum
Platinum is a naturally white metal and does not require rhodium plating to maintain its color. Over time, it will develop a subtle patina, which is a normal part of wear and adds to the character of the ring. This is not considered a defect. If preferred, the original high-polish finish can be restored through professional polishing.
Annual Inspection Recommendation
To help protect your ring long term, we recommend having it professionally inspected once every 12 months.
A yearly inspection can help check:
- Prong security
- Stone placement
- General wear that may need attention before it becomes a larger issue
A Ring Made to Last
Your Platinum Antler Inlay Diamond Collection ring was created with care, precision, and attention to detail. We are honored to be part of such a meaningful purchase and are committed to helping you care for your ring for years to come.
For warranty questions or service requests, please contact our customer service team.
Ethical Sourcing
We are committed to using lab-grown diamonds that are ethically sourced and conflict-free. Our diamonds are created in controlled environments, significantly reducing the environmental impact compared to traditional mining practices.
Insuring Your Diamond Ring
We highly recommend insuring your diamond ring through your homeowner’s or renter’s insurance policy. Antler Rings does not provide insurance for lost or stolen items, and insurance coverage offers additional protection beyond what our warranty provides.
Rings covered are as follows: Women’s Platinum Antler Inlay Diamond Engagement Rings.
- Manufacturing defects in materials or craftsmanship
- Stone security issues caused by craftsmanship errors
- Structural integrity of the ring setting
- Loss, theft, or disappearance of the ring or center stone
- Damage from misuse, impact, or improper care
- Normal wear and tear (scratches, fading, discoloration)
- Chemical exposure (perfumes, cleaners, chlorine, etc.)
- Repairs or resizing completed by a third-party jeweler (voids warranty)
If the IGI card is lost or stolen and you need to order a replacement, a duplicate report can be requested directly through IGI at: https://www.igi.org/services/what-we-do/duplicate-updated-report/.
We recommend using the “Verify Report” section on IGI’s website before requesting the new report: https://www.igi.org/verify-your-report/ . This will help ensure that the IGI number entered on the “Duplicate / Report Updates” window is correct.
If unsure about the Report Number, contact us and we can help retrieve that information, or bring the ring to a jeweler to obtain the serial number from the stone.
We take pride in our commitment to excellence. With over 10,000+ Verified 5-Star Reviews backing us, you can trust in our quality. Over our 10 years in business, our dedication to crafting unique, exclusive, and top-quality products remains unwavering. Our Lifetime Warranty ensures coverage for all manufacturing defects.