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At Antler Rings, we take pride in offering high-quality, ethically sourced lab-grown diamond engagement rings crafted in platinum. Each ring is carefully inspected to meet our highest standards. Our Luxury Lifetime Manufacturing Warranty protects your purchase from manufacturing defects and is designed to offer peace of mind, from "I Like You" to "I Do" and every moment in between.
We offer a Luxury Lifetime Diamond Manufacturing Warranty covering defects in materials and craftsmanship. Your ring is protected from any manufacturing defects from the moment it arrives.
What Our Luxury Lifetime Manufacturing Warranty Covers:
- Manufacturing defects in materials or craftsmanship
- Prong issues caused by manufacturing errors that may cause the diamond to loosen
Please note: This warranty does not cover loss of the center stone, damage from misuse, or general wear and tear.
What is Not Covered:
- Loss of diamond or entire ring
- Damage due to misuse, impact, or trauma
- Fading or discoloration from exposure to chemicals, pools, perfumes, etc.
- Third-party repairs or alterations (these void the warranty)
- Size changes related to weight fluctuations
- Signs of wear or damage from regular daily use
Should you have an issue with your Antler Rings Diamond ring due to manufacturing simply email our Customer Experience team at: support@antlerrings.com
Returns & Exchanges
We offer a 30-Day Return or Exchange Period from the delivery date.
To be eligible for a return or exchange:
- The ring must be in new and unworn condition
- You must return the Certificate of Authenticity that was shipped with your ring
- The original Antler Rings box and ring care pack must also be included
If these conditions are not met, your return may be denied or subject to additional fees.
Returns: Returns will incur a $100 restocking and shipping fee. All items are inspected upon return.
Ring Size Exchange Policy
Each Diamond Engagement Ring includes a complimentary ring sizer to confirm your size before we ship your ring. Due to the antler inlay, these rings cannot be resized. Size exchanges involve remounting your existing diamond into a new setting.
Size Exchange Terms:
- Size exchanges must be requested within 30 days of delivery
- Rings must be in unworn condition
- A $500 Size Exchange Fee applies
- If signs of wear are found, a $175 Sign of Wear Fee will be charged
- Customers will receive the same diamond in a brand-new mount
- Customer is responsible for shipping the ring back to Antler Rings
- Antler Rings is not liable for packages lost in transit
- Please allow up to 12 weeks for the new size if we are out of stock
- A second size exchange, if needed, follows the same process and must be requested within the same 30-day period
Warranty Repair Procedure:
If you believe your ring has a manufacturing defect:
1. Email our Customer Experience team at support@antlerrings.com
2. We will provide instructions for returning your ring for inspection
3. Once received, our diamond specialist will inspect the ring to determine warranty eligibility
- If covered: The repair is completed at no cost and shipped back to you (shipping included)
- If not covered: You will receive a quote for repair costs. If you approve and submit payment, we will proceed with the repair. If not, the ring will be returned as-is.
Important: Any returned diamond ring will undergo testing to confirm its authenticity and ensure the serial number matches our records. If there is a discrepancy, the warranty will be void, and the ring will be returned.
Shipping for Warranty & Repairs
- Customers are responsible for shipping the ring to Antler Rings
- All return shipments of repaired rings will be sent using signature-required shipping
- Antler Rings is not responsible for packages lost or damaged during shipping to our facility
Ethical Sourcing
We are committed to using lab-grown diamonds that are ethically sourced and conflict-free. Our diamonds are created in controlled environments, significantly reducing the environmental impact compared to traditional mining practices.
Care Tips for Your Ring
To maintain the quality and beauty of your ring, follow these care tips.
Platinum Ring Care:
- Clean gently with mild soap and warm water using a soft brush
- Avoid contact with chemicals like bleach and chlorine
- Store separately in a soft pouch or jewelry box
Lab-Grown Diamond Care:
- Clean with warm water and mild dish soap using a soft toothbrush
- Avoid chemical cleaners that could cloud the diamond
- Periodically check your prongs to ensure the diamond remains secure
- Store away from other jewelry to prevent scratches
These care tips are available on our website and linked in both the FAQ and Warranty sections.
Insuring Your Diamond Ring
We highly recommend insuring your diamond ring through your homeowner’s or renter’s insurance policy. Antler Rings does not provide insurance for lost or stolen items, and insurance coverage offers additional protection beyond what our warranty provides.
Rings covered under the Diamond Luxury Lifetime Warranty are as follows: Women’s Diamond Engagement Rings.
- Defects in materials or craftsmanship from the manufacturing process.
- Issues with prongs causing the stone to loosen due to faulty manufacturing.
The Diamond Lifetime Manufacturing Warranty does not General wear and tear, such as minor scratches or daily use damage. Loss of the center stone, product loss, or theft. Fading or discoloration of metals from improper care (e.g., exposure to harsh chemicals, pools, or perfumes). Prong damage from trauma or misuse. Third-party repairs or services void the warranty. Sizing due to fluctuations in weight.
We take pride in our commitment to excellence. With over 10,000+ Verified 5-Star Reviews backing us, you can trust in our quality. Over our 10 years in business, our dedication to crafting unique, exclusive, and top-quality products remains unwavering. Our Lifetime Warranty ensures coverage for all manufacturing defects.