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Customer Support
We accept payments from all major credit and debit cards and several different payment platforms including PayPal and Shop Pay.
Shop Pay is a type of installment payment method we offer at checkout. When purchasing from us, you now have the option to pay in full now across 4 equal, biweekly installment payments—with 0% APR interest and no hidden or late fees. Checking eligibility has no impact on your credit.
Once your return package has been received, we ask that you allow our returns department 3-5 business days to process and send your refund confirmation email.
Once processed, it will take your bank roughly 3-5 business days to display the funds in your account. Please note: Shop Pay refunds may take up to two weeks to receive back to your bank account.
AntlerRings.com (a company of SureFire Creative LLC) is a small business located in Austin, TX which process all orders through the Internet. We do not meet the requirements for collecting sales tax in some states. However, even though we do not collect sales tax, you (the purchaser) may be required to pay tax to the state you reside in, depending on their laws. Below is information for states which may require that you report and pay taxes on your purchase.
AntlerRings.com (a company of SureFire Creative LLC) does not collect sales taxes in Alabama. Under Alabama law, purchases made online are not exempt from sales and use tax. For more information regarding Alabama's reporting requirements, please click on the following link: Don't Forget To Include the Tax on Online Purchases
Prior to February 2019, AntlerRings.com (a company of SureFire Creative LLC) will not be collecting sales tax. After February 1, 2019, please check your confirmation email to determine if sales tax was collected.
Under Colorado law, purchases are not tax-exempt merely because they were made over the internet or because a seller is not required to collect Colorado tax. Colorado law requires Colorado purchasers to review untaxed purchases and, if any tax is owed, file a Colorado use tax return and pay any tax due. Visit Colorado.gov/Tax/Usetax for more information.
If sales tax was not collected at the time of the sale and we do not meet de minimus thresholds outlined in Rule 39-21-112(3.5), Colorado requires us to send an Annual Customer Notification letter to any customers that have spent $500 or more in the past year with our company. If required, the Annual Customer Report will be sent to all applicable customers by no later than January 31 of the year after the sale occurred and will summarize all of purchases made through AntlerRings.com in the previous calendar year. This will help you file your Colorado use tax return. Please be aware that, if we do not meet de minimus thresholds, we are required to provide the Colorado Department of Revenue with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchases. We will not provide any details about your purchases from us. (Note - We met 2019 de minimus thresholds, so Annual Customer Notifications and the Annual Statement are not required.)
AntlerRings.com (a company of SureFire Creative LLC) does not collect sales taxes in Tennessee. Under Tennessee law, purchases made online are not exempt from sales and use tax. For more information regarding Tennessee's reporting requirements, please click on the following links:
AntlerRings.com (a company of SureFire Creative LLC) is not required to, and does not, collect Vermont sales or use tax. Under Vermont law, purchases are not tax-exempt merely because they were made over the internet or because a seller is not required to collect Vermont tax. Vermont law requires Vermont purchasers to review untaxed purchases and, if any tax is owed, it must be paid on your tax return.Visit http://tax.vermont.gov/individuals/income-tax-returns/use-taxfor more information. If you have spent over $500 with our store, you'll receive a separate summary at the beginning of the next year showing the total amount paid, which can be used for tax reporting purposes.
AntlerRings.com (a company of SureFire Creative LLC) does not collect use taxes in Hawaii. Under Hawaii law, purchases made online are not exempt from use tax. For more information regarding Hawaii's reporting requirements, please refer to the Hawaii Department of Taxation's website(https://tax.hawaii.gov).
AntlerRings.com (a company of SureFire Creative LLC) does not collect use taxes in Puerto Rico. Under Puerto Rico law, purchases made online are not exempt from use tax. For more information regarding Puerto's reporting requirements, please click on the following link:http://www.hacienda.gobierno.pr/publicaciones/determinacion-administrativa-num-17-04