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FREE SHIPPING ON ALL US ORDERS $75+
Customer Support
My Order
What is the status of my order?
After an order has been placed, you should receive an order confirmation to the email address entered at checkout. All orders are processed and shipping out within 2-3 business days from the date it was placed.
Any USPS Priority or UPS orders placed before 3pm CST (Monday-Friday) will ship the same day, except on federal holidays!
Will I receive tracking information?
Yes, once your order has shipped from our office, you will receive a shipping confirmation email with a tracking number to your email address provided at checkout.
Can I cancel or adjust my order after it has been placed?
We cannot guarantee cancellations or adjustments to orders after it’s been placed, but we ask that you respond to your order confirmation email or reach out to our support team at support@antlerrings.com or (737) 209-0452 with your request as quickly as possible to make the adjustment before it’s shipped!
Can I cancel or adjust my order after it has shipped?
Unfortunately, we cannot make any changes to your order after it has been shipped. However, once you receive your order, you can always send it back for an exchange or a refund by following our instructions here.
My tracking is not updating should I be concerned?
Please allow mail carriers up to 48 hours to reflect updated tracking information after it has shipped. If your tracking information stops receiving updates, the mail carriers may be experiencing delays that are outside of our control. This means that further updates may take a little longer to reflect.
I entered the incorrect address or an old address at checkout, can I have my address updated?
- If your order has not shipped yet, please reach out to our support team at support@antlerrings.com ASAP to have this updated!
- For orders shipped through USPS: shipping addresses cannot be adjusted after it has shipped. We recommend reaching out to your local Post Office for further assistance.
- For orders shipped through UPS: please reach out to UPS as they offer a package intercept service.
I have other questions regarding my order, who can I reach out to?
If you have any other questions or concerns, feel free to reach out to our support team at support@antlerrings.com or (737) 209-0452.