Shipping policy

AntlerRings.com ships all orders from their office in Austin, Texas. Their shipping policy includes several options for domestic and international delivery, as well as a specific protection plan for lost or damaged items.

Domestic Shipping (USA)

Standard Shipping: Free for domestic orders. This typically takes 3–8 business days to arrive.
Order Processing: In-stock items are generally shipped within 2–3 business days. Orders placed via USPS Priority or UPS before 3:00 PM CST typically ship the same day.

Expedited Options:
- USPS Priority Mail: 2–5 business days.
- USPS Priority Mail Express: 1–3 business days.
- UPS Next Day: 1–2 business days.

International Shipping

USPS First Class: 15–21 business days.
USPS Priority Mail: 7–15 business days.
Customs & Inspection: Orders containing antler products are subject to a mandatory inspection by US Fish & Wildlife, which may cause additional delays.

Package Protection

Coverage: Antler Rings offers "Package Shipping Protection" which is the shoppers choice whether they purchase it or not. This covers lost, stolen, or damaged packages.
Liability: If you do not choose this protection, the company is not liable for any lost, damaged, or stolen packages.
Claims: * Stolen (Marked Delivered): Claims must be filed between 5 and 15 days after the delivery date. Orders over $100 require a police report.
- Lost (Stuck in Transit): Claims for domestic orders can be filed after 7 days (and before 30 days) from the last tracking update.

Important Notes

Made-To-Order Rings: These typically take 3–5 weeks (some collections up to 4–8 weeks) to be handcrafted before they are shipped.

Shipping Fees: Original shipping fees are non-refundable.
Incorrect Addresses: The customer is responsible for ensuring the shipping address is correct; the company is not responsible for delays or lost packages due to address errors.