The Coal Mine

After your order is placed, you will be shipped a ring sizer. Once you receive the ring sizer and choose the size you’d like to proceed with, email madetoorder@antlerrings.com with your order number and selected size. Once the size confirmation email has been received, your order will be sent to the appropriate artisan and put into production. Once we receive the ring from the artisan, we will quality check it and ship it to you via the selected shipping method.

If you wish to cancel your Made to Order ring, please do so as soon as possible. Once production has begun on your ring you can still cancel, but only 50% of the total cost will be refunded.

Go to our Ring Sizing Guide for details and important guidance.

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• Over 100,000 Happy Customers! See our Customer Reviews!
• Made to Order Warranty - Included with purchase

All rings come with a 45-day warranty for any manufacturing defects, and we will replace or repair your ring for FREE if there have been no changes made to the ring, which would void the warranty.     

If damage occurs to the ring and it is deemed to be a structural issue and there has been no damage caused by the customer, the artisan will repair the ring and the customer will only pay for shipping.  

After First 45-Days Through Year Three 

Your warranty overs repolishing, chips, and/or rebuilding the outside edges protective barrier.  Upon receipt of the damaged ring, we will determine the severity of the damage and begin production of your new ring right away. In most cases, these rings can be repaired.  

Repair or Replacement costs:  

• 25% of the total price of the ring if ring is repairable + taxes and shipping 
• 50% of the total price of the ring of the ring if it is not able to be repaired and must be remade + taxes and shipping  

Antler Inlay Repair or Replacement costs:  

• If your antler inlay, and/or resin coating is damaged or broken after 45 days, but within one year from the date of purchase, we will replace your ring for 1/2 the cost of the ring, plus taxes and shipping. 

Our goal is to provide exceptional service, and we understand that circumstances may vary. If you have unique circumstances outside the standard policy, we encourage you to contact our customer service team for personalized assistance at madetoorder@antlerrings.com  

Exclusions: The Made to Order Warranty does not cover size changes due to weight loss/gain, scratches or damage incurred due to abuse or normal wear and tear, abnormal environmental conditions, exposure to harsh chemicals, negligence, use contrary to care instructions, or loss of the ring. Alternative metal rings are scratch resistant but not scratch proof. Gold or color plating will wear over time but will wear faster if exposed to harsh chemicals including hand sanitizer.

Orders are fulfilled within 1-2 business days, as long as we have the size in stock. During peak seasons or sales, please allow 3-5 business days for your order to be processed.*

Once your item has shipped, estimated delivery times are between 5-8 business days. We also offer expedited shipping at checkout.

*Transit times are provided by the shipping carrier which may vary by destination. Antler Rings isn’t responsible for shipping delays or issues as those are out of our control. Click HERE to find out more information regarding Shipping.

Click HERE to learn more about Package Protection Insurance.

Exchange Timeline Window: 30 days from the original delivery date.  

Click here to - Start your Exchange 

Size Exchanges more than a whole size up or down: If you are exchanging a Made to Order ring for a whole size up or down, or more, a 50% resizing fee (from the total price of the ring) will be required. 

14K Gold or Rose Gold Exchange: If you are returning a 14K Gold/Rose Gold ring for an exchange, a $75 fee is required. These rings are custom made - meaning we will have to begin production of an entirely new ring. If you are returning a 14K Gold/Rose Gold ring for an exchange, and this ring shows signs of damage or ware, you will be charged a damage/restocking fee of $125. For more information, please refer to our Custom Fees Page. 

Item(s) Condition: If an item is eligible for a size exchange, it must be unworn, with no visible signs of wear, and with the original boxes included. At the end of the Online Exchange process, the terms and conditions box MUST be checked to continue processing your exchange. Antler Rings has the right to reject your submission if Terms and Conditions box has not be checked. 

Sign of Wear Fee: If there are visible signs of wear or damage upon receipt a Sign of Wear Fee will be charged. If that fee has not been paid in advance, we will reach out via email before the exchange is processed. If you are returning a 14K Gold/Rose Gold ring for an exchange, and this ring shows signs of damage or wear, you will be charged a damage/restocking fee of $125. For more information, please refer to our Custom Fees Page. 

Return Shipping: A minimal $7 shipping and handling fee will be charged for exchanges to cover costs.